RETURN & REFUND POLICY
At AESUN BYAM, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused, unworn, and unwashed.
- Be returned in its original packaging.
- Be in its original condition with all tags attached.
- Be accompanied by proof of purchase or your order confirmation.
Items that do not meet these conditions may not qualify for a refund or exchange.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Gift cards.
- Items marked as Final Sale or Clearance.
- Items returned without original tags or packaging.
- Products that have been worn, washed, altered, or damaged after delivery.
How to Start a Return?
To request a return, please contact our customer support team within 30 days of receiving your order.
When contacting us, please include:
- Your order number.
- Your full name.
- The item(s) you wish to return.
- The reason for your return.
- Photos if the item is damaged, defective, or incorrect.
Our team will review your request and provide return instructions if your return is approved.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping charges are generally non-refundable unless the return is the result of our error or a defective product.
Exchanges
If you received the wrong size, wrong item, or a defective product, we will gladly assist you with an exchange, subject to product availability.
If your preferred size or item is unavailable, we may offer a refund or store credit.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- Clear photos of the item.
- Photos of the packaging (if applicable).
Once verified, we will arrange a replacement, exchange, or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The product arrived damaged or defective.
- The error was caused by AESUN BYAM.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Contact your bank.
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- If you still have not received your refund, please reach out to our customer support team for assistance.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must instead follow our standard return procedure.
Contact Us
If you have any questions about returns, refunds, or exchanges, our customer support team is always happy to assist you.
Thank you for shopping with AESUN BYAM. We appreciate your trust and are committed to providing high-quality products and exceptional customer service.