SHIPPING POLICY
At AESUN BYAM, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below to understand how we process, ship, and deliver your purchases.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times may vary depending on your location and shipping method.
- United Arab Emirates: 1–3 business days
- GCC Countries: 3–7 business days
- International Orders: 7–15 business days
Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
From time to time, AESUN BYAM may offer free shipping promotions on qualifying orders. Any applicable offers will be displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can monitor your package throughout its journey.
If you do not receive your tracking details within a few days after placing your order, please contact our customer support team.
International Shipping
AESUN BYAM proudly ships to customers worldwide.
Please be aware that international orders may be subject to customs duties, import taxes, or other local fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
AESUN BYAM cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Packages
While we work with trusted shipping partners, occasional delays may occur due to circumstances beyond our control.
If your package appears to be delayed or lost in transit, please contact us with your order number. We will work closely with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.
Damaged Packages
If your package arrives visibly damaged, we recommend taking photographs before opening it and contacting us immediately.
If an item is received damaged during transit, please notify us within 48 hours of delivery so we can review your case and arrange an appropriate solution.
Delivery Attempts
If a delivery cannot be completed due to the recipient being unavailable or because of an incorrect address, the shipping carrier may attempt redelivery or hold the package for collection.
Additional shipping charges may apply if the package is returned to us and requires reshipment.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, our customer support team is here to help.
We appreciate your trust in AESUN BYAM and thank you for choosing to shop with us.